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Crisis Management

Crisis is defined as a time of severe difficulty or danger, or a time when a difficult or important decision must be made. This is a serious, unexpected, and potentially dangerous situation requiring immediate action.

Crisis often arises from unexpected situations, and may sometimes be very hard to deal with or understand wherein a difficult choice has to be made between alternatives that are equally undesirable.

What to do in times of crises:

  1. Stay calm.
  2. Don’t panic.
  3. Don’t blame others.
  4. Analyze the crisis.
  5. Be rational.
  6. Decide on what action to take.
  7. Implement your decision.
  8. Evaluate.
  9. Talk about the crisis with your staff.

Even if you don’t have a great deal of experiences, you can ensure that you are successful in crisis management and decision-making if you are methodical in your approach.


  1. Concentrate.
  2. Think logically and go through the stages of decision-making.
  3. Be honest. (Was it your fault?)
  4. Be positive.
  5. Be open to criticism.
  6. Accept problems.
  7. Be patient.
  8. Recognize your limits—you may need to pass the problem over to someone else.
  9. Be open-minded, particularly to other people’s solutions.
  10. Be willing to learn from the problem.
  11. Have the courage to try or start again.
  12. Keep the problem in perspective.
  13. Have a sense of Humor when it’s been solved.
  14. Talk to other people about the problem.
  15. Be confident.

Get off to a good start in communication by explaining why there is a problem and why you have decided to take the action that you have


  1. Be over-sensitive.
  2. Take it personally.
  3. Be over-emotional.
  4. Be tunnel-visioned; there is always a way out.
  5. Be negative.
  6. Blame others.
  7. Panic.
  8. Hide or cover up either the Problem or your actions.
  9. Put off decisions or Procrastinate.


*This article was prepared especially for Saint Matthew’s Publishing Corporation.

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